One Searchable Hub for All Your Partner Content
Centralise product playbooks, battle cards, price lists, collateral, and support docs in one searchable knowledge base. Partners find what they need instantly — via portal search or the AI chatbot.
What is the Partner Knowledge Base?
The CinnaLab.io Knowledge Base is a centralised, searchable content library inside your partner portal. It houses all the resources your partners need to sell, support, and represent your product — playbooks, battle cards, product sheets, pricing, compliance docs, and FAQs.
Without a knowledge base, partners email your team for every document they need. CinnaLab.io's knowledge base eliminates that friction — partners self-serve content instantly, and the AI chatbot surfaces the right document in context without them even needing to search.
Upload, Organise, and Control All Partner Content
Upload any file type — PDFs, presentations, videos, spreadsheets, or links. Organise by category, product, or partner tier. Set access controls so only the right partners see the right content at the right time.
- Upload any file type — PDF, PPT, XLSX, video links
- Category and tag-based organisation for easy discovery
- Tier-based access controls — Platinum sees more than Silver
- Version management — replace files without breaking links
- Download tracking — see which content partners use most
- Content expiry dates for time-sensitive materials
AI Chatbot Surfaces Knowledge Base Content In Context
The CinnaLab.io AI chatbot does not just answer questions — it surfaces relevant knowledge base content based on what a partner is doing in the portal. Registering a deal? The chatbot offers the relevant battle card. Starting a training module? It links the product sheet.
- AI chatbot indexes and retrieves knowledge base content
- Context-aware suggestions based on partner's current activity
- Partners ask questions in natural language — AI finds the answer
- Reduces "where do I find X?" support requests to zero
- Knowledge base updates reflect immediately in chatbot responses
- Partners can also search the knowledge base directly
Content Types
Every Resource Your Partners Need
Battle Cards
Competitive positioning guides that help partners win deals against alternatives. Tier-gated so only certified partners access sensitive competitive content.
Product Playbooks
Step-by-step guides for positioning, demoing, and closing your product. Keep all partners aligned on the right sales methodology.
Pricing & Quoting
Current price lists, discount matrices, and quoting guidelines. Version-controlled so partners always have the latest approved pricing.
Marketing Collateral
Brochures, case studies, one-pagers, and co-marketing templates. Partners can co-brand and customise materials directly from the portal.
Support Documentation
Technical specs, integration guides, and troubleshooting docs. Partners resolve customer issues faster when support content is instantly accessible.
Compliance & Legal
Partner agreements, compliance requirements, and regulatory documents. Track partner acknowledgement for audit purposes.
FAQ
Knowledge Base Questions
CinnaLab.io's knowledge base supports all common file types — PDFs, PowerPoint and Keynote presentations, Word and Google Docs, Excel spreadsheets, images, and external links (YouTube videos, Google Drive links, etc.). There is no practical file size limit for standard document types.
Yes. Access controls can be set at the category, folder, or individual file level. You can restrict content to specific partner tiers (e.g., Platinum-only battle cards), partner types (resellers only), or specific named partners. Partners only see content they have permission to access.
The full Knowledge Base module is available on the Growth plan. Freemium plan users have access to basic document sharing within onboarding flows, but the full searchable knowledge base with access controls requires the Growth plan.
The AI chatbot is indexed against all knowledge base content that a partner has access to. When a partner asks a question, the AI retrieves relevant documents, answers based on their content, and links to the source document. Keeping knowledge base content current is important for chatbot accuracy.
Give Partners Everything They Need to Sell
One knowledge base. AI-surfaced content. Start free.
Or email us at support@cinnalab.io